Shipping and return policies for Prisms & Portals

Shipping Info
- Most orders ship within 4 days.
- Domestic orders ship via USPS Priority which takes 2-3 business days.
- CD's are shipped to other countries via USPS International Priority which takes 6-10 business days.
Return Policy
- We accept returns for any reason within 30 days of receipt.
- We will issue refunds or exchanges for any reason on unopened factory sealed products (CDs, etc).
- We will issue exchanges for defective products. Note: we will exchange for only the exact same product.
- Please send an email to with your name and receipt number explaining the issue, pack the merchandise you wish to exchange/return securely and send the package to the following address: Attn: Prisms & Portals, 1510 41st Pl, Des Moines, IA 50311